MASA Assist: Destinations for off-island care - MASA Assist

Once you’ve activated your MASA Assist coverage during an emergency, you know you’ll be able to access the off-island care you need. But depending upon your plan and the origin of your stabilizing healthcare facility, your destination for care can vary.

Destinations for care by air ambulance

Note: This chart is being provided to you for informational purposes only. Circumstances may require your transport to another location not depicted on this chart depending upon the nature of the emergency, the availability of a transport, and/or other circumstances.

How it works

1. Notify your healthcare team that you’re a member of MASA Assist by showing your member card which can be found on the app or in the member portal.
2. MASA Assist will determine the location of the receiving hospital, and the attending hospital will work with your primary insurance to select/arrange acceptance at a receiving hospital.
   MASA Assist and your care team make these decisions based on the medical specialists available for your specific condition, along with other factors such as weather and hospital capacity.
3. Once the decision is made, MASA will work out all the transport details and take care of the expenses after your health insurance pays its portion.
   
   
   

As a member, you can rely on MASA Assist to provide comprehensive coverage for your emergency medical transport expenses, plus connect you with the expert coordination services you need to help you access off-island critical care. To find out more about your specific plan benefits, view your coverage terms on the MASA app or the online portal.

This information is accurate as of the date this material was published and does not create coverage or provide benefits. All coverage/benefits are outlined in a member service agreement.